Tech you can touch. Programs we can prove. Results you can see.

Shift Digital’s Enterprise Lead Management Solution—ELMS for short—is a turnkey digital platform, allowing you to track and orchestrate your most critical customer interactions. It was the first to market in our industry, and through continued development and innovation, it remains the most robust and proven solutions of its kind. It’s the backbone of everything we do.

ELMS captures rich data from a wide variety of customer touchpoints—from websites and digital marketing initiatives, to dealer sales and service interactions, and even the showroom floor. With proprietary flow-casting and predictive modeling logic, it does more than just record data. It helps move customers through the buying journey, facilitating the right communication at each stage, and putting them in contact with the right local retailers. It not only delivers visibility into customer behavior, it helps build higher quality leads, and ultimately converts more of them to loyal customers.

Shift Digital’s full stack software-as-a-service data visualization tools provide holistic insight into website, advertising and marketing analytics. Our customizable dashboards go far beyond the standard lead reports, providing visibility into each program, as well as across them. No other platform is as full-featured, allowing you to not only see what’s happening, but also to discover what’s behind it.

Our lightweight customer relationship management (CRM) product is perfect for retailers that need a simple way to access and use their customer data. Available as a stand-alone product or for use with another existing system, it’s an easy-to-use solution for basic CRM functions—from customer records to light email marketing.

Shift Digital’s Mystery Shop technology supports your mystery shoppers or ours, allowing us to shop, score, and assess retailer performance across a wide variety of criteria. Highly flexible, it works for a variety of customer engagement scenarios—in person, online, and over the phone. It’s tailored to measure and report on whichever criteria are most important to your brand—from response time and inventory, to governance and adherence, to customer satisfaction and more.

Shift Digital’s software-as-a-service Inventory product creates harmony between all representations of your inventory. We gather a variety of data points from your brand and retailer lots, normalize that data for consistency, and feed it back to dealer websites as well as other inventory-based partners. This helps to create a consistent and accurate representation of actual inventory across all your web properties and/or sales outlets.

Shift Digital’s proprietary tagging technology allows us to deliver the turnkey, customized, boutique analytics that align with our clients’ specific requirements. Gathering ambient and expressed information about customers’ purchasing journeys, our platform follows site visitors across brand and retailer websites, generating reports on interactions, and directly measuring the success of digital advertising campaigns along the way. While other systems may take months to stand up and integrate, Shift Digital's certified vendors are able to quickly implement our tagging and analytics technology, providing richer data in days instead of months.