Shift your expectations to something better.

Even the best technology is limited by your brand’s ability to implement and manage it effectively. That’s why Shift Digital’s products are supported by a diverse team of dedicated and experienced professionals who enhance our customers’ programs and ensure everything from products and services, to processes and outcomes all successfully come together. Working closely with your team, our experts go beyond best practices and industry benchmarks to help you get the most out of our products and your data, and ultimately, maximize your success.

Shift Digital’s field consultants provide the guidance and training your retailers need to maximize the potential of our products. Each is a dedicated brand specialist, fully versed in all the ins and outs of the program they support, as well as overall marketing best practices. They serve as your brand ambassador, helping retailers to effectively leverage our technology, position your products in the marketplace, and align with your unique objectives.

Shift Digital’s Customer Outreach services pick up where lead management ends, helping to facilitate key communications on behalf of your brand and retailers. Our heavily staffed call center handles inbound calls and/or website chats for a wide variety of needs—from sales and lead follow-up, to service scheduling and product recalls.

Shift Digital’s thorough process for vetting, training, and certifying vendors ensures retailer compliance with brand standards and seamless integration of provider data. We’re also able to negotiate better prices from providers while ensuring sites meet brand standards for security, compliance, and other legal issues.

Leveraging our purchasing power and strong vendor relationships, Shift Digital can help improve your acquisition of third-party leads. In addition to negotiating the most competitive rates, our data science and flow-casting expertise helps us assess the quality and value of potential leads, enabling you to make smarter purchasing decisions about if and when a lead should be purchased.

Using our vast experience in mystery shop scenarios, we can tailor a program based on your brand’s specific criteria for success. Our team of mystery shoppers will interact with and rate your retailers, using our technology or yours. Then we’ll grade them on how successful they are in getting customers to the next stage in the buyer’s journey. Unlike other industry surveys, we measure customer service and satisfaction prior to the sale, which helps in building long-term brand loyalty and trust.

As a component of our program management optimization (PMO), our experts can provide ongoing review and guidance of your retailers’ various digital marketing activities. We’ll monitor retailer websites, online ad campaigns, social media communications, and more, ensuring that each retailer stays in constant compliance with program requirements and alignment with brand messaging.

Shift Digital’s Digital Advisers work closely with our PMO experts to serve as a single source of contact and support for your retailers. From day-to-day marketing activities and website updates, to billing and account questions, to more strategic marketing guidance, we have the answers they need to stay focused on what they do best.

Shift Digital’s Media Services allow us to act as your digital media delivery arm. We help customize and manage brand campaigns for individual local retailers, and report back on the results. Our expertise includes search engine marketing, display advertising, social media platform advertising, inventory activation, marketplace advertising, attributable performance marketing, programmatic channel marketing, and more.